DBA N3 Support & On-Call
Expert escalation on complex incidents and reinforcement of your operations teams, on a one-off basis or through a contracted arrangement.
- Critical incidents
- Level-3 support
- On-call & service continuity
- Root Cause Analysis
Database Expertise at Your Service.
We support your teams on complex production challenges: Oracle Exadata, N3 support, on-call, performance, database migrations and architecture.
Expert escalation · Production · High availability · High volumes
We work alongside your teams when the issue requires deep expertise or level-3 escalation capacity.
Expert escalation on complex incidents and reinforcement of your operations teams, on a one-off basis or through a contracted arrangement.
Dedicated expertise on Oracle Exadata platforms, from implementation to production operation and optimization.
Real-time data replication and support for your Oracle GoldenGate environments, from deployment to production troubleshooting.
In-depth diagnosis of performance issues, from SQL to infrastructure, with measurable recommendations.
Cross-database migration and platform modernization with compatibility analysis, cutover strategy and downtime control.
Technical assessment of the architecture, availability, performance and operability of your database platforms.
Training sessions and technical workshops designed to upskill your DBAs and operations teams on real-world cases.
Exadata sits at the core of our offering. We work across the full platform lifecycle: architecture, deployment, operations, optimization and evolution.
Discuss your Exadata setup →Architecture & setupDesign, configuration and best practices.
Performance & optimizationSmart Scan, I/O, SQL, RAC and capacity.
Patching & upgradePreparation, risk mitigation and support.
N3 troubleshootingAdvanced diagnosis of complex incidents.
Migration to ExadataStrategy, testing, cutover and validation.
Profiles capable of handling complex issues, beyond standard procedures.
Logs, metrics, traces and measurements before any conclusion or recommendation.
Every engagement also aims to strengthen your teams' autonomy and understanding.
Availability, risk, rollback and business impact are factored into every technical decision.
N3 support is an escalation tier, stepping in when levels 1 and 2 need deep expertise to resolve a complex incident. It relies on fact-based analysis (logs, metrics, traces) to identify the root cause and propose durable fixes, not just a temporary workaround.
Yes. An on-call arrangement can be set up based on your service-continuity requirements, with contracted response and resolution times. It can cover round-the-clock on-call or targeted time windows depending on the criticality of your environments.
Oracle Exadata is our specialty, from deployment to production optimization. We also work on PostgreSQL, SQL Server and MySQL, particularly for cross-database migrations and modernization projects.
The typical approach includes schema and application-code compatibility analysis, a cutover strategy, regression testing, a detailed cutover plan and post-migration support to secure service continuity.
Engagements are mostly remote. On-site presence can be arranged depending on context, criticality and your internal constraints.
Describe your need through the form below or by email. We'll get back to you to scope the exact requirement and propose the most suitable engagement model (one-off, fixed-scope or contracted).
Complex incident, Exadata, tuning, migration, or extra hands needed: tell us about your context.